Currency cloud
For clients based in the European Economic Area
The issuance of e-money and the provision of related payment services for Devyzz are provided by CurrencyCloud B.V.
CurrencyCoud B.V. is registered with the Dutch Chamber of Commerce in the Netherlands under number 72186178. CurrencyCloud B.V. is licensed and regulated by De Nederlandsche Bank as an Electronic Money Institution (Relation Number: R142701).
Registered Office: Mr. Treublaan 7, 1097 DP, Amsterdam, Pays-Bas
For clients based in the United States
Payment services in the United States are provided by Visa Global Services Inc. (VGSI), a licensed money transmitter (NMLS ID 181032) in the states listed here. VGSI is licensed as a money transmitter by the New York Department of Financial Services. Mailing address: 900 Metro Center Blvd, Mailstop 1Z, Foster City, CA 94404.
VGSI is also a registered Money Services Business (“MSB”) with FinCEN and a registered Foreign MSB with FINTRAC. For live customer support contact VGSI at (888) 733-0041.
Registered Office: 104 5th Avenue, 20th Floor, New York, NY 10011.
For clients based in the United Kingdom and rest of the world
Payment and e-money services are provided by The Currency Cloud Limited. Registered in England and Wales (company number: 06323311).
The Currency Cloud Limited is authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).
Registered Office: 1 Sheldon Square, London, W2 6TT, United Kingdom
Safeguarding
When funds are posted to your account, e-money is issued in exchange for these funds, by an Electronic Money Institution who we work with, called Currencycloud. In line with regulatory requirements, Currencycloud safeguards your funds. This means that the money behind the balance you see in your account is held at a reputable bank, and most importantly, is protected for you in the event of Currencycloud’s, or our, insolvency. Currencycloud stops safeguarding your funds when the money has been paid out of your account to your beneficiary’s account.
Mondial Change and Currency Cloud
When you become a client of Mondial Change, two distinct relationships are established:
A relationship with Mondial Change, for the provision of all services related to your account that do not fall within regulated payment or electronic money services: recommending foreign exchange hedging solutions tailored to your needs, operational execution of transactions, and ongoing monitoring and support.
A relationship with Currencycloud, established once you have successfully completed the identity verification process ("KYC") with Currencycloud. As a regulated financial institution, Currencycloud provides you with regulated payment and electronic money services.
Mondial Change has a partnership agreement with Currencycloud that enables it to offer you these regulated services within an integrated framework, while remaining your sole point of contact on a day-to-day basis. Mondial Change is responsible for client assistance, ongoing support and the provision of all non-regulated services related to your account.
Currencycloud is responsible for regulatory compliance in relation to the provision of regulated payment and electronic money services. For a full definition of what constitutes a regulated payment or electronic money service, please refer to the FCA's guidelines.
Complaints procedure
Mondial Change is your point of contact for any complaint. Complaints are handled in accordance with the procedure set out in our legal notice.
For complaints relating to payment and electronic money services provided by Currencycloud, Mondial Change keeps Currencycloud informed and Currencycloud oversees the handling of such complaints to ensure compliance with applicable regulatory standards. If you feel that your complaint has not been satisfactorily addressed by Mondial Change, you may also refer to Currencycloud's own complaints procedure.
Currencycloud Terms and Conditions: here
Currencycloud Complaints Procedure: here